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If you have a problem, concern, or complaint about any part of our service, please contact us so that we can try to fix the problem:


  • By telephone: 0800 10 11 70
  • By email: complaints@flexicards.co.nz
  • By post: Flexi Cards QFE Group Dispute Resolution Team, Private Bag 94013, Auckland 2241


If we cannot agree on how to fix the issue, you can contact Financial Services Complaints Limited (“FSCL”), an independent dispute resolution scheme approved by the Minister for Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.  You can contact FSCL:


  • By telephone: 0800 347257
  • By email: info@fscl.org.nz
  • By post:  Financial Services Complaints Limited, PO Box 5967, Lambton Quay, Wellington 6145


For more information about our dispute resolution options, please see our disclosure statement.